At AG Sharp Plumber, we strive to provide high-quality plumbing tools and customer satisfaction. Below are our return and cancellation policies.
1. Order Cancellations
- Orders can be canceled within 24 hours of purchase if they have not been shipped.
- Once shipped, cancellations are no longer possible.
2. Return Policy
We accept returns under the following conditions:
- Items must be unused, in original packaging, with all accessories included.
- Return requests must be made within 14 days of delivery.
- Customers are responsible for return shipping unless the item is defective or incorrect.
3. Refund Policy
- Refunds are processed within 7-10 business days after inspection.
- Original shipping fees are non-refundable.
- If the return is due to a defective or incorrect item, we will cover return shipping.
4. Non-Returnable Items
- Used or damaged plumbing tools.
- Custom-ordered or special-order items.
- Clearance or final sale items.
5. Exchange Policy
- Exchanges are available for defective or incorrect items.
- If an exchange is unavailable, we will issue a refund or store credit.
To initiate a return, contact [email protected].
